The lending market is undergoing rapid disruption – due in no small part to COVID, which accelerated many industry and consumer trends already in progress.

Faced with increasing market pressure and the need to stay relevant for customers, mortgage and lending executives are steering strategy to scale operations and drive better organizational performance.

To do this, many are embracing a new operating philosophy called Digital Operations which is fundamentally reimagining both internal and external processes and functions.

Big ideas and breakthrough innovations make the history books—the light bulb, antibiotics, the steam engine, the internet, or the sharing economy. These developments are awe-inspiring and important, but a convincing argument can be made that the most significant innovation of the nineteenth century was the development of the assembly line.

While the twentieth century ushered in many incredible innovations including the steam engine, telegraph, and railroad, the development of Ford’s assembly line for mass production—a new operating model, a process, not a product— is high on the list of innovations that have changed the world.

This white paper explores Digital Operations – a transformation methodology that looks at an organization’s goals holistically – seeking ways to reinvent the use of people, processes, and technology to achieve cost-efficiency and process-driven improvements while destroying silos and delivering breakthrough customer experiences.