Understaffed? Need HubSpot support and maintenance?
MaconRaine can help
When a staff member is promoted or leaves the company, it can create a skills gap in the team. If the skills gap is not addressed quickly, it can affect the productivity and efficiency of the team, which can ultimately impact the overall success of the company.
To ensure that HubSpot continues to run smoothly, it’s important to identify the skills gap and take steps to fill it as quickly as possible. This may involve bringing in a temporary employee or a consultant who has the necessary skills to provide support to the team until a permanent solution is found. It may also involve offering training and development opportunities to existing team members to help them acquire the necessary skills.
It’s important to be proactive in addressing skills gaps and to have a plan in place to ensure that the team can continue to operate smoothly, even in the face of unexpected changes. By taking a proactive approach, you can minimize any disruption to the team’s productivity and ensure that HubSpot continues to run smoothly.
HubSpot support can take many forms
Macon Raine provides HubSpot support in many forms.
From fixing implementation issues, to managing a full-fledged inbound content marketing campaign, there are many options available to you at many different competitive price points.
Content support and editorial workflows
With multiple departments using HubSpot, there can often be room for error, like someone accidentally sending out a half-written email instead of saving it as a draft.
Sales process and workflow handoffs
CRM plays an important role in aligning a company, that’s why it is crucial to have an expert that ensures all functions are being used correctly and to their fullest capabilities.
Data hygiene
Companies like yours thrive on data efficiency. HubSpot helps you deliver the right message, at the right time, to the right person and allows you to track every stage of the customer journey. However, this is only possible if you have clean data and an efficient way to store, access, filter and share it.
An overload of bad data can severely impact your ability to deliver seamless customer experiences, even with the best tools at your disposal. Thankfully, a specialist can help ensure all your data is clean to derive the maximum benefit from its use in HubSpot.
Customer journey
Correct and efficient use of HubSpot — A specialist will ensure there’s a proper customer journey that’s being followed. A typical journey involves everything from prospects interacting with content on your website, to them filling out the relevant forms, to lead management.
Sales efficiencies and workflows
Quicker ROI — One of the major advantages of hiring a HubSpot Specialist is their extensive knowledge of CRM best practices. Specialist support leads to faster implementation time, resulting in a quicker return on investment for your business.
Implementation issues
We often encounter a wide range of implementations that have been made with good intentions but a poor understanding of the HubSpot architecture and features.
We provide a service called “Decrapification” that quickly returns your HubSpot instance to best practice and helps you overcome various issues that were impacting your efficiency and utilization.
Some examples include:
- Manual processes instead of automation.
- Wonky workflows – where massive automations with overlapping workflows create endless workflow loops.
- Admin overload – everyone has full power and nobody has full responsibility.
- Domain damage from mass spamming from a secondary CRM and no real process to bring leads into HubSpot.
- Improperly maintaining Salesforce and bad-syncs to HubSpot.
- Creating new/custom fields in HubSpot and/or Salesforce without properly dispositioning them or maintaining which results in duplicate fields.
- Mass creating reports that contain data irrelevant to important KPIs.
